Customers reserve the right to return the products they have selected and received, within a period not exceeding 14 calendar days from the date of delivery. The shipping costs of the return of the product are not covered by the company and are borne by the customer. The return policy of ordered and shipped products can only be valid if:

  • The product has not suffered any intentional or unintentional damage from the customer (including damage due to poor transport, careless removal of packaging, incorrect installation, improper use, etc.)
  • The product has not been used.
  • The product is accompanied by its original packaging and all its contents.
  • The product to be returned is accompanied by a copy of invoice or proof of retail purchase. No 14 calendar days have elapsed from the date of delivery of the product to the customer or the transport agency.
  • The product has not been damaged on return due to poor packaging by the customer or poor management by the transport company.

All our products are checked before they are sent to you.



Return Procedure

The return of the returned items is done with shipping costs of the customer, to the following address, with the mark “RETURN”: Vassilios Polymerou El. Venizelou 35, Larissa, PC 41222, Tel. (+30)24130 19851 & (+30)6981750948 For your best service, please, in any case of return, contact our store first, at the above telephone numbers to inform us about the intention to return and the reason for it.

Return Item Value Management

In case you want the return of the value of the net value of the returned items and not the purchase of alternative products, you must inform us by phone and indicate in writing by email to a ​​bank account to which you are the beneficiary, where and the amount will be deposited to you. Refunds are made only in the case of a defective product. The shipping cost you paid to pick up your order is non-refundable. In any case of return of items, the price of sending them to is borne by the customer.

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